Refund Policy

Last updated: September 1, 2025

1. Overview

At Resito, we want you to be completely satisfied with our automated invoice collection service. We offer a 14-day money-back guarantee for all new subscriptions, ensuring you have enough time to evaluate our service and determine if it meets your business needs.

2. Refund Eligibility

New Subscriptions

This refund policy applies to new customers who subscribe to our service for the first time.

Time Period

You have 14 days from the date of your first subscription payment to request a refund.

Service Usage

Refunds are available regardless of how much you've used the service during the 14-day period.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at support@resito.app
  2. Include your account email address and reason for the refund
  3. Specify that you're requesting a refund under the 14-day policy
  4. Our team will process your request within 2 business days

4. Refund Processing

Processing Time

Refunds are typically processed within 3-10 business days, depending on your payment method and financial institution.

Payment Method

Refunds will be issued to the same payment method used for the original subscription.

Account Status

Upon refund approval, your account will be immediately deactivated and all data will be permanently deleted within 30 days.

5. What Happens After a Refund

After your refund is processed:

  • Your subscription will be immediately cancelled
  • You will lose access to all service features
  • All stored invoices and data will be permanently deleted
  • You will not be charged any additional fees
  • You can resubscribe at any time in the future

6. Exclusions

This refund policy does not apply to:

  • Existing customers renewing their subscriptions
  • Enterprise or custom pricing plans
  • Add-on services or premium features
  • Accounts that have violated our Terms of Service
  • Requests made after the 14-day period

7. Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@resito.app

Response Time: Within 1 business days

Business Hours: Monday - Friday, 9 AM - 5 PM GMT+7

This refund policy is designed to ensure your complete satisfaction with our service. We're committed to providing exceptional value and support.